FAQs

Shipping usually takes 2-3 business days. We strive for the fastest possible processing, but of course we are also dependent on the delivery services.

Unless otherwise specified in the respective offer, domestic delivery (Germany) of the goods will take place within 2-3 business days, and international deliveries within 3-4 days after conclusion of the contract (in case of agreed prepayment, after the time of your payment instruction).
Please note that there are no deliveries or shipments on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single consignment, unless we have made different arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you have ordered.

If you require express shipping, please contact us by phone.

The shipping confirmation email may include a tracking link for your order. Clicking on it will open the tracking page on the courier's website for your order.

Please note: There may be a delay of up to 48 hours between the time you receive your shipping notification and the time your package is scanned into the tracking system.

Depending on the size and weight of the ordered products, we ship our goods as letter mail, merchandise mail, or parcel. Our shipping service providers are Deutsche Post, DHL, or DPD.

Collection of the goods is also possible; this option can be selected at checkout. Please contact us by phone before collection.

Domestic Deliveries (Germany): 
For orders with a merchandise value of 25,- € or more, shipping is free. For orders under 25,- €, we charge 4.45 €. For selected express shipping, we charge 20,-€.

International Deliveries:
We charge a flat rate for international shipping as follows:

Austria, Netherlands, Belgium, Luxembourg: 15.90 €

France, Poland, Czech Republic: 19.90 €

We ship within Europe to the following countries:

• Germany
• France
• Netherlands
• Austria

Yes, we do, but please note that we don't have a proper "storefront." If you order in advance through the shop, the goods will be ready for pickup here. If you're not sure exactly what you need, it's best to call ahead briefly so we know when you're coming. Our opening hours are generally Mon-Thu 8:00 AM - 5:00 PM, Fri 8:00 AM - 2:00 PM. However, the office is not always continuously staffed. Therefore, please contact us by phone beforehand.

If you have any questions about our products or your purchase from us, please feel free to contact us. You can reach us either by phone (+49 2595 98020), by email (shop@bohrer-handel.de), or via the contact form on our website.

If your order arrives damaged or you receive the wrong product, please contact us and we will be happy to help. Instead of returning the package to us, please send us a digital photo and a brief description of the issue with the order. Be sure to include your order number so that we can match your message. We will endeavor to find a solution as quickly as possible.

If your product did not meet your expectations, we want to make it right. Please contact us with your order number and tell us about your problem. We guarantee we will find a good solution!

If you wish to return your package, you can easily initiate your return via our returns portal.

We offer you the option to return your package for 30 days.

To update your delivery address, log in to the website and go to Account → Shipping Address. Please make sure to also update the billing address. If your order was shipped to the wrong address, please contact us with your order number so we can send you a new package.

The payment method will be requested again for each of your orders and can be adjusted at this step if desired.

If you can't remember your password, you can click on "Forgot password". You will then receive an email from us allowing you to reset your password and set a new one.

If that doesn't work, you can contact us, stating your order number. We can then help you reset your password.

Try the following:

Open a new browser or use a different device (PCs usually work best). Wait a moment and try again.

Still having difficulties? Contact us and we will be happy to help!

SDS Max and SDS Plus are two different types of chuck systems used in the construction and trade industries, especially for drills and rotary hammers. Here are the main differences between the two:

• Shank diameter SDS Plus approx. 10 mm
• Shank diameter SDS Max approx. 18 mm

SDS Plus is smaller and lighter than SDS Max. It is often used in smaller drills and for lighter applications. SDS Plus is widely used and compatible with a variety of drills.

SDS Max systems often offer improved vibration and shock absorption properties compared to SDS Plus, making them suitable for longer operating times and less operator fatigue.

If in doubt, we will be happy to advise you.

Not every saw blade is suitable for every circular saw. Important factors here are the outer diameter of the saw blade and the diameter of the bore. Also pay attention to any auxiliary holes. To find the correct cutting width and plate thickness, you need to know that the thickness of the splitter should be between these two values. These values can be found between the outer diameter and the bore diameter.

The saw blades we offer have a diameter of 130 to 600 millimeters and a tooth count of 24 to 80.

If in doubt, we will be happy to advise you.

Not every cutting disc is suitable for every material. It is therefore important to choose the right cutting disc. In our product range, you will find universal cutting discs, as well as those specifically designed for concrete or tiles. Our extra-thin tile cutting discs achieve particularly precise results here.

If in doubt, we will be happy to advise you.

To find the right metal drill bit for your needs, it is important to know the properties of the material you will be working with. You should then select the appropriate metal drill bit. Every metal drill bit should be a so-called HSS drill bit, i.e., a High-Speed Steel drill bit. You can rest assured that you will find these drill bits in various designs with us.

There are also metal drill bits that are roll-forged, ground, cobalt-alloyed, or titanium-nitride coated. For instance, roll-forged metal drill bits are primarily used for alloyed and unalloyed steels, cast iron, non-ferrous metals, and sintered metals. Ground metal drill bits are used, among other applications, for non-ferrous metals, steel, cast iron, graphite, bronze, and brass, and with cobalt-alloyed metal drill bits, you can process CrNi steel, cast iron, bronze, and sheet metal. Therefore, when purchasing, always make sure to order the correct metal drill bit for your base materials.

If in doubt, we are happy to advise you.

Check the specific properties of your drill bit, such as diameter, thread, and thread pitch.

If you have difficulty finding the right adapter, please contact us before purchasing.

When in doubt, we are happy to advise you.